Payment and shipping



  • We handle delivery through our in-house carrier for all products fulfilled by emx exprss. Our delivery team are committed to ensure a smooth delivery process for you.
  • For UAE customers, certain large or bulky items will require an additional shipping fee. This fee ranges from 30 AED to 60 AED and might be applied to a single item or a group of items if they can be delivered together from the same warehouse.
  • We’ll notify you about the status of your order via SMS and email.
  • We’ll only call you if any of the information provided by you needs additional verification.
  • You can return a product if it is not a part of the non-returnable list and if you have received:
    •  An incorrect product (if the product is unused, in original unbroken packaging and includes all tags).
    • A damaged / defective product (For electronics, open products will be accepted if different from description or picture displayed).
    • If you have changed your mind or placed a wrong order, we will only accept a return under certain conditions:
    • The items are in its original retail packaging (Sealed/Closed Box) and is not damaged or tampered in any condition. The seal of the item needs to be in a intact condition.
    • For Clothing & other fashion products, the product needs to be in original packaging and have all the original tags.
    • For all other products, returns are accepted if product is in unbroken original packaging, including all accessories.
    • Refund will be issued into your wallet or credit card, post inspection at our end.