We handle delivery through our in-house carrier for all products fulfilled by emx exprss. Our delivery team are committed to ensure a smooth delivery process for you.
For UAE customers, certain large or bulky items will require an additional shipping fee. This fee ranges from 30 AED to 60 AED and might be applied to a single item or a group of items if they can be delivered together from the same warehouse.
We’ll notify you about the status of your order via SMS and email.
We’ll only call you if any of the information provided by you needs additional verification.
You can return a product if it is not a part of the non-returnable list and if you have received:
An incorrect product (if the product is unused, in original unbroken packaging and includes all tags).
A damaged / defective product (For electronics, open products will be accepted if different from description or picture displayed).
If you have changed your mind or placed a wrong order, we will only accept a return under certain conditions:
The items are in its original retail packaging (Sealed/Closed Box) and is not damaged or tampered in any condition. The seal of the item needs to be in a intact condition.
For Clothing & other fashion products, the product needs to be in original packaging and have all the original tags.
For all other products, returns are accepted if product is in unbroken original packaging, including all accessories.
Refund will be issued into your wallet or credit card, post inspection at our end.